At PRASAD NOVELTIES, we take pride in the quality of our jewellery. Please read our cancellations and refund policy carefully before placing an order.

Order Cancellations

Orders can be cancelled within 24 hours of placement by contacting us at support@prasadnovelties.com. Once an order has been dispatched, it cannot be cancelled.

Returns & Refunds

We accept returns within 7 days of delivery, provided the item is unused, in its original condition, and in the original packaging. To initiate a return, please email us at support@prasadnovelties.com with your order number and reason for return.

Non-Returnable Items

The following items are not eligible for return or refund:

• Items that have been worn, altered, or damaged after delivery
• Custom or personalised jewellery
• Items purchased during sale or promotional events

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days to your original payment method.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photographs of the item. We will arrange a replacement or full refund at no additional cost.

Contact Us

For any queries regarding cancellations or refunds, please reach out to us at support@prasadnovelties.com.